Returns Policy

TERMS AND CONDITION OF SALES AND RETURN AND REFUNDS POLICY
DEFINITIONS AND EXPLANATIONS:


1. The “Company” being – Copper Wine & Craft Spirits
2. Goods and or product being – Wines and or Craft Spirits
3. Purchaser (consumer) being – The Client and or Wine Club Member
4. Single and or plural – vice versa will apply
5. Business week day being – Monday to Friday from 08:00 to 17:00
6. Payment or Paid in Full will be – Confirmed funds received in Copper Wine & Craft Spirits selected banking account provided.
Copper Wines & Craft Spirits fully aligns its Policy with that of the Consumer Protection Act of 2008 and amendments thereto.

Sales of Goods and or Products and Execution of Orders


1. Goods and or products sold remains the property of the company until fully paid.
2. No goods and or products will be dispatched without all costs being paid IN FULL.
3. Wine club membership fee is handled as a sale in respect of membership fees paid:
a. Monthly subscriptions paid.
b. Half yearly subscriptions paid
c. Yearly subscriptions paid
4. Wine Club Membership Conditions is set out and agreed upon on application of membership and read with this document.
5. Although all reasonable care is taken with the packing and shipping of goods, the responsibility and ownership pass to the purchaser (consumer) when full payment of the goods and or product is received.
6. It is at the purchaser’s (consumers) discretion and option to include insurance on goods dispatched.
7. Goods and or product being dispatched by the company will be deemed to have been delivered by the company to the purchaser (consumer) with a signed Delivery Note and or Courier Collection Note and or Postal Note whichever is applicable.
8. Direct deliveries will be deemed to be deliveries within a radius of 50km from the company’s warehouse; these areas are deemed to be:
a. Greater Johannesburg
b. East Rand inclusive of Heidelberg (Gauteng)
c. West Rand inclusive of Mogale City (Krugersdorp)
d. Greater Pretoria
9. It is at the discretion of the purchaser (consumer) the form of delivery and or date acceptance of delivery of the goods and or product purchased.
10. Orders on goods and or products received prior 13:00 (one o’clock) on any business week day will be dispatched and sent out via courier and or postal delivery if so chosen on the same business week day.
11. Orders on goods and or products received after 13:00 (one o’clock) on any business week day will be dispatched on the following business week day.
12. Orders on Direct deliveries of goods and or products received prior 13:00 (one o’clock) on any business week day, excluding Fridays, will be delivered the same day subject to the delivery schedule of the company. Friday orders will be delivered on the next working week day, unless prior arrangements was made between the purchaser (consumer) and the company.
13. Wine Club members monthly delivery will be done by courier service or as set out and agreed on within the membership agreement.
14. Deliveries or the arrangement of deliveries of Online purchases of goods and products via the web portal will be done on the next business week day.
15. Electronic mail requests for deliveries will be handled as far as possible within the guidelines as set out within this document.
Customized Goods and or Products
There is a Non-Returnable policy on Customized goods and or products. Goods and or products are of a specific nature and or designed and created and agreed upon by the purchaser (consumer) prior execution in creation of such goods and or products. These products and or goods cannot be on sold as they would have been branded for an individual and or company.

Returning of Goods and or Products


In the event where the purchaser (consumer) would like to exercise their right to return goods and or products, the company will accept the return, where the following are complied to:
1. Has examined the goods and or unopened product and rejects delivery of the goods and or product, without any reason, within 7 (seven) working days, delivered or deemed to have been delivered by the Company, where costs in returning would be for the purchasers (consumers) account;
2. Has examined the goods and or unopened product and rejects delivery of the goods and or unopened product, where the goods and or unopened product do not match the description of the goods and or unopened product as advertised, within 7 (seven) working days, where the goods and or unopened product were delivered or deemed to have been delivered by the company;
3. Agreed, with the company that delivery of the goods and or product will occur on or within a date, time and location where the exception of postal delays and or third party delays has been taken into account and such date, time and location was not adhered to with taking the third party delays in account;
4. Found that the goods and or product, that were the subject of the transaction, failed to meet the minimum warranty or implied warranty period of the goods and or product and were absent of the following circumstances:
a. The purchaser (consumer) has been expressly informed that goods and or products were offered in a specific condition;
b. Has expressly agreed to accept the goods and or product in that condition, or knowingly acted in a manner consistent with accepting the goods and or product in that condition;
c. The purchaser (consumer) subjected the goods and or products to misuse or abuse;
d. Is part of ordinary wear and tear, having regard to the circumstances in which the goods and or product are intended to ordinarily be used.

5. By purchasing from the company, the purchaser (consumer) agrees that the company will not accept returns of any goods and or product in the following circumstances:

a. Goods being damaged by the purchaser (consumer) after goods were delivered, whether intentional or unintentional;
b. Returns requested on goods and or product after the “cooling-off” period of 5 working days where goods were delivered or deemed to have been delivered by the company to the purchaser (consumer);
c. Goods and or product examined and rejected after 7 working days where goods were delivered or deemed to have been delivered by the company;
d. Where good and or products, that were the subject of the transaction, were –
i. Defective and the purchaser (consumer) has been expressly informed that particular goods and or product were offered in a specific condition; and has expressly agreed to accept the goods and or product in that specific condition, or knowingly acted in a manner consistent with accepting the goods and or product in that condition;
ii. Goods and or product were subjected to misuse or abuse after delivery or deemed to have been delivered by the company;
iii. Deemed to be defective but is part of ordinary wear and tear, having regard to the circumstances in which the goods are intended to ordinarily be used.

6. No refund on goods and or product will take place where the purchaser (consumer) expressly purchased and ordered the goods and or the product as indicated in the advertisement and or stated on the website and or set out in the wine club conditions;
7. Where goods and or product are defective and returned unopened, the purchaser (consumer) can choose between, exchange and or refund of the defective goods and or product;
8. Refunds will be facilitated at a 20% (Twenty percent) fee deductible from the purchase price of the total order of goods and or products exclusive of Vat calculated.
9. Only full returns of orders on goods and products supplied will be accepted.

Order and or Wine Club Membership Cancellation

1. On cancellation of an order by the purchaser (consumer) and confirmed in writing, prior goods and or product being dispatched for delivery, a 10% (ten percent) cancellation fee will be levied on the value of the order exclusive of Vat. This resulting from administration, storage and forgone opportunity to sell, unless the purchaser (consumer is unable to honour the order due to death or hospitalisation of the person for whom, or for whose benefit the order was made. Thereafter the refund would be paid via Electronic Funds Transfer to the purchasers (consumers) selected banking account.
2. Where Wine Club Membership cancellation is received in writing, one (1) months contribution of the membership fee will be deducted if the membership was paid in advance, and the remainder will be refunded by Electronic Funds Transfer to the members selected banking account.
3. Refunds of any monies paid to the company will only be done by Electronic Funds Transfer and paid into a selected Banking Account in the name of the purchaser (consumer) or member.

Returning goods and or product

1. Where any goods and products are returned, it is the purchasers (consumers) or members responsibility to uphold the integrity of the goods and or products being returned as any damage to the goods and or products after being delivered or deem to have been delivered by the company, will be charged a restoration fee which may include but not be limited to;
a. Repacking of Goods and or products
b. Restoring to original state of Goods and products
2. Goods and or product being returned should be;
a. Placed neatly and packed in the original packing
b. Securely packed (using bubble wrap and a protective box) and labelled for shipping
c. This should be done whether provided in the original delivery of the goods and products.


Responsibility of costs in returning goods and or product

The purchaser (consumer) is responsible and liable to pay all costs and expenses incurred for goods and or products returned to the company where:
a. Goods and or product in terms of an agreement arising out of any marketing and or sales activity, and the purchaser (consumer) has rescinded that agreement within 5 (five) business working days and the goods and or products has been deemed delivered by the company.

The Company is responsible and liable to pay all costs in returning of goods and or products by the purchaser (consumer) where:
a. The purchaser (consumer) return goods and or products not of the type ordered and agreed on, within 7 (seven) business working days and the goods and or product has been deemed delivered by the company.
b. Where goods and or products does not satisfy the requirement and standards contemplated in Sec. 55 of the Consumer Protection Act of 2008 and amendments thereto.

If there are any queries on this document, please send us your enquiries to:
sales@copperwines.co.za
admin@copperwines
or use our convenient Contact page.